Privacy policy

“Padel Kiwi" is deeply committed to compliance with Spanish and European regulations on the protection of personal data, and guarantees full compliance with the obligations set forth, as well as the implementation of the security measures set forth in the General Data Protection Regulation (GDPR) (EU) 2016/679, of April 27, and in the Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights (LOPD and GDD, hereinafter LOPD).

In accordance with these regulations, we inform that the use of our website may require certain personal data to be provided through registration or contact forms, or by sending emails, and that these will be subject to processing by "Padel Kiwi", Responsible for the treatment, whose data are:

• Company Name: Padelkiwi, S.L.
• TAX ID: B09705252
• Registered Address: C/ Moreras, 29, Piso 0, Puerta B, 28221 - Majadahonda, Madrid, Spain
• eMail: contacto@padelkiwi.com

Collection and Processing of Personal Data

A personal data is any information relating to a person: name, email, address, telephone number, NIF/NIE... Additionally, when a User visits our website, certain information is automatically stored for technical reasons, such as the IP address assigned by your Internet access provider.

“Padel Kiwi"As the Data Controller, has the duty to inform the Users of its website about the collection of personal data that may be carried out, either by sending email or by filling in the forms included on the website.

Only the data necessary to perform the contracted service, or to respond appropriately to the request for information made by the user will be obtained. The data collected are identifying and correspond to a reasonable minimum to be able to carry out the activity carried out. In particular, no specially protected data is collected at any time. Under no circumstances will the data be used for purposes other than those for which they were collected.

Contact forms/email

Purpose: To answer your request for information made through our contact form(s).

Legitimation: The base legal that legitimizes this treatment is the consent of the User, which may be revoked at any time.

Transfer of dataThe personal data will be processed through servers managed by ShopifyShopify, which will be considered the Data Processor.

Mailing list registration forms (newsletter)

Purpose: Sending of communications, some of them commercial, of interest to the Users according to the subject matter of the website. As established by the LSSICE, "Padel Kiwi"undertakes not to send commercial communications without identifying them as such. For these purposes, information sent to customers for the maintenance of the existing contractual relationship, if any, will not be considered as commercial communication.

LegitimationThe base legal that legitimizes this treatment is the consent of the User, which may be revoked at any time.

Transfer of dataThe personal data will be processed through servers managed by Mailchimp y Klaviyo that will have the consideration of Data Processor.

Customer registration/subscription formsregistration/contracting

Purposes:

• To manage your User registration on our website.
• To manage the purchases made.
• Provide information about the processing and status of purchases.
• Historical record of purchases made on our website.
• Management of comments and contents.
• Sending communications via email and / or telephone, in order to inform the user of possible incidents, errors, problems and / or status of orders.

LegitimationThe base The legal basis for such processing is the performance of a contract.

Transfer of data: “Padel Kiwi"will not transfer or communicate your data to any third party, except in the cases provided for by law or when it is strictly necessary for the provision of a service. Specifically, the data may be transferred to:

• Providers of technological or computer services.
• Payment service providers.
• Courier and package delivery companies.
• Third parties or intermediaries, as service providers, operating on our own behalf (agency, consultancy...).

The transfer of data will take place respecting the strictest confidentiality, using the necessary measures, such as the signing of confidentiality contracts, or adherence to their privacy policies set out in their respective websites. The User may refuse the transfer of their data to the Data Processors, by written request, by any of the above-mentioned means.

In addition, in those cases where it is necessary, Customer data may be transferred to certain agencies, in compliance with a legal obligation: Spanish Tax Agency, banks, Labor Inspection, etc..

Comments form

PurposeTo make a comment or review for publication on the website.

Legitimation: The base legal that legitimizes this treatment is the consent of the User, which may be revoked at any time.

Transfer of dataPersonal data will be processed through the servers of this website, managed by ShopifyShopify, which will be considered the Data Processor.

Minors

Only persons over 14 years of age may provide personal data on this website. As required by the LOPD and GDD, in the case of minors under 14 years of age, the consent of their parents or guardians will be a mandatory condition for us to process their personal data.

On the other hand, only persons over 18 years of age may contract our services. In the case of minors under 18 years of age, the consent of their parents or legal guardians will be a mandatory condition for us to provide the services offered, unless the minor is emancipated.

User Registration

When the User registers through the corresponding form, the information we collect includes:

• First and last name
• Email and/or telephone
• Shipping address
• IP
• Username/password

The User must also provide a password, which must meet certain security requirements. They do not expire. To recover the password the User must go to the specific recovery form and enter his/her email to continue with the process and be able to modify it, by clicking on the link that will be sent to the email address entered. The User is responsible for keeping his/her password confidential, as well as for all the uses he/she makes of it. You must communicate to "Padel KiwiYou must notify " as soon as possible of any unauthorized use of your account or password.

The User, once registered, has access to a private panel, where you can view certain content, record purchases made, etc.. You can also manage your account options, such as password or user data.

The User may receive the following notifications:

• When registering on the platform (account validation email).
• When making purchases, such as proof of purchase, incidences, shipments made, etc.
• The User receives the newsletter of the store if he/she has registered in it, from which he/she can unsubscribe in his/her User panel and in the corresponding links included at the bottom of the newsletter.
• For comments made, and responses to them.
• For password recovery (specified in the previous field).
• When unsubscribing or deleting the account.

Security Measures

Users of the website are informed that "Padel Kiwi"Users are informed that we have adopted the technical and organizational security measures available to us to prevent the loss, misuse, alteration, unauthorized access and theft of data, and thus ensure the confidentiality, integrity and quality of the information contained therein, in accordance with the provisions of current legislation on data protection. The personal data collected in the forms are processed solely by the staff of "Padel Kiwi"or the designated Data Processors.

The " " Web SitePadel Kiwi" Website also has SSL encryption, which allows the User to securely send personal data through the website's contact or registration forms.

Accuracy of the data

The User declares that all the data provided by him/her are true and correct and undertakes to keep them updated. The User will be responsible for the veracity of their data and will be solely responsible for any disputes or litigation that may result from the falsity of the same. It is important that, in order for us to keep the personal data updated, the User informs "Padel Kiwi"whenever there has been any change in them.

Transfer of data

“Padel Kiwi"will not transfer or communicate your data to any third party, except in the cases provided for by law or when the provision of a service implies the need for a contractual relationship with a Data Processor. Thus, the User accepts that some of the personal data collected will be provided to these Data Processors (payment platforms, agency, intermediaries, etc.), when necessary for the effective performance of a contracted service or product purchased. The User also accepts that, in case of provision of services, these may be, in whole or in part, subcontracted to other persons or companies, which will be considered Processors, with whom the corresponding confidentiality contract has been agreed, or adhered to their privacy policies, established on their respective websites. The User may refuse the transfer of his/her data to the Data Processors, by means of a written request, by any of the aforementioned means.

In addition, in those cases where it is necessary, Customer data may be transferred to certain agencies, in compliance with a legal obligation: Spanish Tax Agency, banks, Labor Inspection, etc..

Exercise of User Rights

The LOPD and GDD and the RGPD grant interested parties the possibility of exercising a series of rights related to the processing of their personal data. To do so, the User must contact us, providing documentation proving their identity (ID card or passport), by email to contacto@padelkiwi.com, or by written communication to the address listed in our Legal Notice. Such communication must reflect the following information: name and surname of the User, the purpose of the request, address and supporting data.

The exercise of rights must be carried out by the User himself. However, they may be executed by a person authorized as legal representative of the User, providing the documentation proving such representation.

The User may request the exercise of the following rights:

• Right to request access to personal data, which is the right to obtain information on whether their own personal data are being processed, the purpose of the processing that, if any, is being carried out, as well as the information available on the origin of such data and the communications made or planned thereof.
• The right to request its rectification, in case the personal data is incorrect or inaccurate, or deletion of data that proves to be inadequate or excessive.
• The right to request the limitation of their processing, in which case they will only be kept by "Padel Kiwi" the data strictly necessary for the exercise or defense of claims.
• Right to object to the processing: this refers to the right of the data subject not to have his or her personal data processed or to cease processing in cases where his or her consent to the processing is not required, or in the case of commercial prospecting files or for the purpose of making decisions regarding the data subject and based solely on the automated processing of his or her data, unless for legitimate reasons or for the exercise or defense of possible claims, the data must continue to be processed.
• Right to data portability: in the event that you want your data to be processed by another company, "Padel Kiwi"will provide you with the portability of your data in an exportable format.

In the event that consent has been given for a specific purpose, the User has the right to withdraw consent at any time, without affecting the lawfulness of the processing based on the consent prior to its withdrawal.

We undertake to execute all these rights within the maximum legal deadline (1 month).

If a User considers that there is a problem with the way in which "Padel Kiwi" is handling their data, they can address their complaints to the Security Officer or to the appropriate data protection authority, the Spanish Data Protection Agency being the one indicated in the case of Spain.

Data Retention

The personal data of Users who use the contact form or send us an email requesting information will be processed for the time strictly necessary to fulfill the request for information, or until the consent given is revoked.

The Customer's personal data will be processed until the end of the contractual relationship. The period of conservation of the personal data will be the minimum necessary, being able to be maintained until:

• 4 years: Law on Infringements and Penalties in the Social Order (obligations regarding affiliation, registrations, cancellations, contributions, payment of salaries...); Arts. 66 et seq. General Tax Law (accounting books...).
• 5 years: Art. 1964 Civil Code (personal actions without special term).
• 6 years: Art. 30 Code of Commerce (accounting books, invoices...)
• 10 years: Art. 25 Prevention of Money Laundering and Terrorism Financing Law.
• No time limit: disaggregated and anonymized data.

On the other hand, the data of Users who register for the newsletter will be kept indefinitely, until the consent given is revoked.

In the case of the processing of candidate data (C.V.), "Padel Kiwi"may keep their curriculum for a maximum of two years in order to incorporate it to future calls for applications, unless the candidate declares otherwise.

Social Networking

“Padel Kiwi" has a profile in some of the main social networks on the Internet (Facebook, Instagram, TikTok), recognizing itself in all cases responsible for the processing of data of its followers, fans, subscribers, commentators and other User profiles (hereinafter, followers) published by "Padel Kiwi”.

The purpose of the processing of data by "Padel KiwiThe purpose of data processing by ", when the law does not prohibit it, will be to inform its followers about its activities and offers, by any means that the social network allows, as well as to provide personalized service to the User. The base The legal basis for this treatment will be the consent of the person concerned, which may be revoked at any time.

In no case "Padel Kiwi"will extract data from social networks, unless the User's consent to do so is specifically and specifically obtained (for example, for the implementation of a contest).

International Data Transfers

“Padel Kiwiuses the services of sending electronic communications of the companies "S.L.". Mailchimp y Klaviyo located in the United States. Standard contractual clauses approved by the European Commission have been signed with this entity, in order to ensure the adequate level of protection in the processing of your personal data, in accordance with the criteria established by the GDPR.

By accepting this privacy policy, the User expressly and unequivocally grants his/her consent to the international transfer of his/her personal data to this/s these service provider(s).

Confidentiality

The information provided by the User shall, in any case, be considered confidential, and may not be used for purposes other than those described herein. "Padel Kiwi" undertakes not to disclose or reveal information about the User's claims, the reasons for the advice requested or the duration of its relationship with the User.

Validity

This privacy and data protection policy has been drafted by ExpertosLOPD®, a law firm specialized in data protection for online storesThis privacy and data protection policy has been drafted by ExpertosLOPD®, a firm specialized in data protection for online stores, as of April 01, 2022, and may vary depending on changes in regulations and jurisprudence that may occur, being the responsibility of the owner of the data to read the updated document, in order to know their rights and obligations in this regard at all times.