Frequently Asked Questions
Can I choose a specific weight for me racket?
We want to clarify that our operation does not contemplate the individual weighing of the padel rackets, hence We cannot offer specific weights For each of them. In the characteristics of the product you can consult the average weight indicated by the manufacturer with a margin of error of +-10gr.
How can I know if there is stock of a product?
In Padel Kiwi we always work with real stock, if you can add a product to the cart is that we have units available to send. When there are no units in stock, the message "without stock" appears and it is not possible to make the purchase.
What does the product guarantee cover?
Our articles have the manufacturer's legal guarantee that covers any fault or defect (3 years). In case it is necessary, we take care of any possible incidence whenever it is due to a defective component or manufacturing failure. Those caused by external agents such as intentional or fortuitous game, friction, blows, etc. does not come in guarantee. For any consultation or incidence on the guarantee of a product send us an email to contacto@padelkiwi.com
What is the deadline?
Check our shipping policy in this link:
How to make a return?
We explain to you in the following link how to make a return. It's very simple!
Shipping policy
For more information you can check the following page:
Payment methods / payless
You can currently make payments in Padel Kiwi With credit card, Google Pay, Apple Pay, PayPal or pay -free installments with Klarna or Scalapay.
For more information you can check the following page:
I have not got my order yet
If you have not received your order at the indicated time when you buy, send us an email to: contacto@padelkiwi.com
Tell us the order number and the email with which you made the purchase, in this way we can give you a much faster answer.
We will answer you in less than 24 hours working from Monday to Friday.
How can I contact Padel Kiwi?
You can contact us via email to contacto@padelkiwi.com or through the form below. We will respond in less than 24 working hours from Monday to Friday.
Contact us
If you are on this page you probably need to know something. If you have any doubts or questions, please contact us, we will be happy to help you!
You can contact us through this form or by sending us an email to: contacto@padelkiwi.com
It is important that you provide us with your order number so that we can resolve the issue as soon as possible.
Before contacting us we recommend that you read the "Frequently Asked Questions" at the top of this page.
We want to tell you to be patient if you write us on the weekend because we also like to play paddle tennis and for that reason we do not work 24/7. We will answer you in less than 24 working hours from Monday to Friday.
Thank you very much for trusting us.
Team of Padel Kiwi.
