Terms of service
These Terms and Conditions regulate the use of the online store www.padelkiwi.com, for which Padelkiwi, S.L., hereinafter referred to as "Padelkiwi, S.L.", is legally responsible.Padel Kiwi". By accepting them, the User declares that he/she has read, understands and understands what is set forth herein and that he/she assumes all his/her obligations. If the User does not agree with the contents of this document, he/she must leave this website, and will not be able to access or use the services it offers. Likewise, the User expressly and without exception accepts that the access and use of this website, its services and the contents of said services takes place under his/her sole and exclusive responsibility.
These Conditions shall be accepted by the parties without reservation, and may be modified at any time and without prior notice, being the responsibility of the User to read them when making a purchase or contracting. The conditions in force at the time of conclusion of the contract will be those applicable to you.
Applicable regulations
This electronic contract is concluded under Spanish law and specifically under the legal regime imposed by Law 34/2002, of July 11, 2002, on Information Society Services and Electronic Commerce (LSSICE) and Law 03/2014, of March 27, 2014, General Law for the Defense of Consumers and Users (LGDCU).
The electronic contract will not be filed by a third party and the language for its conclusion is Spanish. These general conditions may be stored and reproduced at any time by the user who makes a purchase through the options of his internet browser, and must be accepted before proceeding to the payment of the order.
User Account and Correction of Errors
In order to make online purchases in this store, you can register by creating a "User Account", or make a quick purchase without registration (as a guest user).
If you make the purchase as a guest, personal data will not be stored on the website, nor will it be possible to check the order history. Personal data will be kept only for the management and delivery of the products ordered.
If you decide to register, you will receive an email confirming that the process has been completed successfully and a reminder of the access data. From your account you will be able to make purchases, check your order history, change your password, modify your personal data, modify your shipping and billing addresses, make comments, and other procedures or formalities related to your purchases.
In addition, at any time, you can access your private account to check your personal information and addresses and, if necessary, correct any errors that may have occurred in the data entry or update them. Shipping and billing addresses may also be corrected or updated during the checkout process.
You may unsubscribe at any time by sending an email from the address you wish to unsubscribe to contacto@padelkiwi.com, which will result in the cancellation of your personal data.
In any case, the creation and cancellation of a user account will be governed by the provisions of the Privacy Policy.
Purchase Process
Buy in "Padel Kiwi" is easy and simple, just follow the steps below:
1º.- Select the products you wish to purchase from among those offered by " ".Padel Kiwi". By clicking on each product, you can access its data sheet, which includes a detailed description with information, main features and price. If you need more information, do not hesitate to ask us. NOTE: In the case of product cards with photograph, the products may suffer slight variations in color or texture with respect to the photograph that appears on the web, due to different factors, for example, the resolution of your monitor. However, we will do our best to make the images as true to life as possible.
2º.- Once you have selected the product(s) you want Buy, you will have to press the button "Add to cart", being incorporated the product to your shopping cart. If you wish, you will be able to continue adding more products to the cart, or proceed directly to the payment.
3º.- Once the selection of products has been completed, a summary will appear identifying the item/s selected. Finally, to continue with your order, you must click on the "Checkout" button.
4º.- As we have indicated in previous sections, when finalizing your purchase, you have the option to do so by registering, or to make a quick purchase without registering (as a guest user). When registering, you will have to indicate your contact information and address, and in your next purchases you will not have to enter your information again.
5º.- Finally, you must accept these Terms and Conditions of Sale and choose the payment method among those offered by "Padel Kiwi"(see next section).
6º.- Once the purchase process is finished, we will send you an email with the details of the purchase, as well as proof of purchase or invoice in digital format. If you do not receive this email within 24 hours, or if you notice any error in the data entered, please contact us by any of the following means:
- Notifying it in the contact section of this website.
- Writing to the following e-mail address: contacto@padelkiwi.com
Similarly, if you have not given your consent for us to send you the invoice in electronic format, you will receive a paper copy at no additional cost. Otherwise, you can revoke your consent by contacting us in any of the above mentioned ways.
Methods of payment
“Padel Kiwi"We offer several payment methods:
- Credit or debit card
- PayPal
- Google Pay
- Apple Pay
- Klarna
Below, we specify the conditions for each of these payment methods.
aCredit or debit card
Payment by credit or debit card is made through the bank's secure payment gateway. With this payment method, "Padel Kiwi"never collects or manipulates any customer data relating to your card number. All the data is processed directly by the bank, so that " " never collects or manipulates any customer data related to their card number.Padel Kiwi"can always offer the greatest security, transparency and confidentiality in the transaction.
to Paypal
Make the payment with your PayPal account. With this payment method, "Padel Kiwi"never collects or manipulates any bank details. All data is processed directly by Paypal, so that " " never collects or manipulates any bank details.Padel Kiwi"can always offer the greatest transparency, security and confidentiality in the transaction.
to Google Pay
Make the payment with your Google Pay account. With this payment method, "Padel Kiwi"never collects or manipulates any banking data. All data is processed directly by Google Pay, so that " " never collects or manipulates any bank details.Padel Kiwi" can always offer the greatest transparency, security and confidentiality in the transaction.
to ApplePay
Make the payment with your Apple Pay account. With this payment method, "Padel Kiwi"Apple Pay never collects or manipulates any banking data. All data is processed directly by Apple Pay, so that " " never collects or manipulates any bank details.Padel Kiwi" can always offer the greatest transparency, security and confidentiality in the transaction.
aKlarna
Make the payment with your Klarna. Through this payment method, "Padel Kiwi"never collects or manipulates any banking data. All data is processed directly by Apple Pay, so that " " never collects or manipulates any banking data.Padel Kiwi" can always offer the greatest transparency, security and confidentiality in the transaction.
Delivery times
The delivery time is shown during the purchase process, and implies your acceptance of it.
In case of non-compliance with delivery times, you must indicate an additional period appropriate to the circumstances that caused the initial delay. If we are also unable to deliver the goods within this additional period, you may terminate the contract. If the delivery time is essential in view of all the circumstances attending the conclusion of the contract or if you have informed us, prior to purchase, that delivery by a certain date or on a certain date is essential. In such cases, you may terminate the contract immediately.
In any event, in the event of termination of the contract, the amounts paid will be refunded in full.
In the event that the User purchases a product that has not yet been released for sale, but already has a release date, delivery times will be provisional and subject to change, and will be subject to the number of units per product that suppliers have available at any given time. In such case, we will contact you to inform you of the variations in such products, as well as the possibility of terminating the contract.
In some cases there may be a lack of stock. Our staff will contact you to give you a solution and to inform you of the delivery time once the selected product is available, or to terminate the contract if you wish.
IMPORTANT: In general, we are not responsible for the non-fulfillment or delay of obligations due to causes beyond our control, such as in case of force majeure (confinement due to a state of alarm, for example), natural disasters, strikes, accidents, etc. If any incident arises, we will contact you to solve the incident.
Prices, taxes, fees and duties
Prices are expressed in Euros. The prices of the products of "Padel Kiwi"prices may vary, but any changes will not affect orders for which a Shipping Confirmation has already been sent.
The final price of the products purchased may vary according to the taxes applicable in each case, or depending on the shipping address and profile of the buyer (individual or professional). For information purposes, except in those activities not subject to or exempt from VAT, the following taxes will apply to the items on our website:
The RRP of the articles includes VAT.
Cancellation of accounts and service, cancellation and blocking
User accounts are not deleted for lack of use. The User can unsubscribe by requesting it to the "Padel Kiwi"staff, by sending an email to contacto@padelkiwi.com or through their account profile.
In case of non-payment of an order, it may be temporarily suspended until the non-payment situation has been resolved by the User. In the event that more than 15 days have elapsed, "Padel Kiwi"may proceed to cancel the order.
“Padel Kiwi"reserves the right to block access to the User's account without prior notice (or directly delete the User's account), if the User uses it in an illegal manner or fails to comply with the obligations and rules set forth herein, which will be communicated by e-mail. The blocking or deletion of the User account shall have no effect on the obligation to pay for the purchased products, if any.
In exceptional cases, at the sole discretion of the administrators of "Padel Kiwi"and evaluating the seriousness of the act, the administrators may choose to warn the offending User, before deleting or blocking his/her account definitively.
By registering as a User, you agree that the owners of this site reserve the right, and may act at any time and without notice, to modify or discontinue this website and its services, or to delete data provided, either temporarily or permanently.
Returns
In "Padel Kiwi"we want you to be satisfied with your order. Therefore, we provide you with several methods to return an item that may not meet your needs or expectations. Possible cases of return or withdrawal:
- The product is wrong, has a defect or has been damaged during transport:
We pay a lot of attention to ensure that all our shipments are made correctly. If you still receive a wrong item, please contact us as soon as possible to solve it. Before opening the product, check that the packaging matches the one you ordered: color, size, finish, etc.
On the other hand, if the products received have any defect or deterioration, we will respond to the lack of conformity as set out in the section "Warranties" within these conditions of sale.
When the product has been damaged during transport, it is necessary that you inform us and, if possible, note the incident on the delivery note of the carrier.
Products must be returned in a way that they are protected, including them inside a protective box or bag. "Padel Kiwi" makes available to the buyer a transport company for the removal of the goods, totally free of charge. If you wish to return the goods with a transport company other than the one offered by "Padel Kiwi"and the selected transport company offers higher rates, you will have to pay the difference in the transport cost.
Withdrawal:
We don't want you to keep anything you don't like, that's why you can return an item if it doesn't meet your expectations. Therefore, in accordance with the provisions of the LGDCU, and provided that you are a buyer of an item for private use, you have the Right of Withdrawal, under which you can return the product, provided that it is not a digital product from which the download has been initiated.
The exercise of this right of withdrawal will have to be made in a maximum period of FOURTEEN (14) days. (14) calendar days from receipt, notifying us of your decision to withdraw from the purchase (you can use the following model withdrawal form, if you wish).[DOWNLOAD WITHDRAWAL FORM] [DOWNLOAD WITHDRAWAL FORM
In order to exercise this right, the product must be in perfect condition, preferably in its original packaging, as well as all the parts. In the event that the products do not arrive in perfect condition, do not include all parts and accessories, or do not retain their original packaging, "Padel Kiwi"reserves the right to pay a lower amount for the return, which will be notified to you.
The refund of the purchase amount will be made once the condition of the goods has been checked, through the same means of payment used in the purchase and, in any case, before 14 calendar days have elapsed since the reliable receipt of the cancellation request, provided that it is " ".Padel Kiwi"who manages the collection of the item. In the event that you return the item via a carrier of your choice, the 14-day period will begin to run from the time that " " returns the item to the carrier of your choice.Padel KiwiThe period of 14 days shall begin to run from the time " " has actual knowledge of the shipment of the goods or, failing that, from the receipt of the goods.
The return costs arising from the exercise of the right of withdrawal shall be borne by the buyer.
The exercise of the right of withdrawal shall not be admitted in the following cases, among others:
- The supply of goods made according to the specifications of the consumer and user or clearly personalized.
- The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and have been unsealed after delivery.
If you have not yet received the order:
If you have not yet received the order and wish to cancel or modify it, you only have to inform us of the changes you wish to make, at no cost in case your order has not yet been processed.
Contact for Returns:
*Notification through this website in the "Contact" section.
*Email: contacto@padelkiwi.com
All product returns should be sent to the following address: Looper, Calle de Eduardo Barreiros, 104, Modulo 5, 28041 Madrid.
Warranties
Except for those products that, by their nature, are excluded from the warranty regulations for consumer goods, and provided that the buyer makes a particular use, all our products are guaranteed nationally, against manufacturing defects duringthree yearsfrom the date of purchase (or date of delivery, if later), or one year if the item is not new.
We shall be liable for any non-conformity, which the buyer must inform us of within two months of becoming aware of it.
If the defect or lack of conformity arises within the first 3 years from the delivery of the item, it is presumed that the defect or lack of conformity already existed when the product was invoiced (or delivered, if at a later time), i.e. that there is a defect of origin or factory defect of the product, unless we can prove that the defect or lack of conformity is not of origin, but is due, for example, to a misuse or maintenance given by the buyer.
On the other hand, if the defect or lack of conformity arises after 3 years, the presumption that the defect comes from the factory does not exist.
In the event of a defective product, we may proceed, as appropriate, to repair, replacement, price reduction or termination of the contract, which will be completely free of charge for the buyer (including transport costs, if any).
Defects and deterioration caused by external events, accidents, use not in accordance with our instructions or those of the manufacturer (incorrect use) or normal wear and tear are therefore excluded from the warranty. Also, products modified or repaired by the customer or any other person not authorized by " " are excluded.Padel Kiwi"as well as products which are the subject of a specific contract. In such cases, the consumer shall be responsible for their repair.
By regulation, and in the absence of proof to the contrary, products shall be deemed to be in conformity with the contract provided that they meet all the requirements expressed below:
- (a) They conform to the description made and possess the qualities of the product that we have presented to the consumer and user in the form of a sample or model.
- b) They are suitable for the uses for which similar products are ordinarily intended.
- c) They present the usual quality and performance of a product of the same type that the consumer and user can reasonably expect, taking into account the nature of the product.
Resolution of disputes
As required by the new European regulations, we inform users of the existence of a European platform for dispute resolution for online contracts. Thus, for the reresolution of consumer disputes (pursuant to Art. 14.1 of Regulation (EU) 524/2013), the European Commission provides an online dispute resolution platform which is available at the following link: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=ES
